FAQs - Bringing you the best cruelty free beauty and vegan wellness

Free shipping to USA & Canada! Support our cause: We donate to UNICEF to support children impacted by COVID19

FAQs


•    How long are shipping times?


We proudly offer FREE shipping to USA and Canada if you choose our standard shipping method! Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region.
Estimated delivery time is between 7 to 15 business days. Please consider any holidays that might impact delivery times.


•    What's your return policy?


Our policy lasts 30 days. If 30 days have gone after receiving your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Simply contact our support team at customerservice@voicenatural.com if you have any questions regarding your return.


•    Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.


•    What happens if I receive the wrong item?


If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll guide your through the returns process
If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.


•    Can I find the items you sell at offline stores?
Most of the items we sell are exclusive; thus, you can barely find them available in offline stores. Shopping at voicenatural, you make not only great deals but also purchase unique cutting-edge products!


•    How can I get information about upcoming sales and special offers?


As our company is active on social media, we strongly believe that it is still our main channel to communicate with our dear customers.
Thus, we have accounts on almost all popular social media platforms, such as Instagram & Pinterest. Follow us to stay updated and always be the first to get to know about our special offers!

You can get your notifications by email if you subscribe to our newsletter at the bottom of the home page at Voicenatural.